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A Customer Service Note

A Customer Service Note

Dearest Creeps,

We wanted to share a quick update about the state of things here at Creepy Co. and the measures that we are taking in response to COVID-19.

The safety and well-being of our customers, staff, and partners is our highest priority right now. As the impact of this public health emergency unfolds, know that we are closely monitoring the situation and committed to doing our part to slow the spread of the virus. We are following the recommendations of the Center for Disease Control, and complying with directives from our state and local authorities. Accordingly, Creepy Co. has suspended all international travel and non-essential domestic travel. Our Chicago offices are currently closed, with staff working remotely, carrying out daily tasks from the safety of our homes with minimal disruption.

As of this moment, this situation is not preventing us from fulfilling orders. We are in close contact with our partner fulfillment center here in the Chicago area, ensuring that warehouse staff are also diligently following all CDC guidelines. As you might expect, international shipments are likely to be delayed, with shipments to China, Hong Kong, Macao, and Northern Italy severely delayed. Even domestic orders may be slightly delayed as our warehouse and carriers adjust to the situation. We humbly ask for your patience during this difficult time. Please reach out to us at contact@creepycompany.com and we will do all we can to address your questions and concerns.

Count on us to reach out with any updates as this situation progresses. Our online store (www.creepycompany.com) and social media accounts are running as usual. Whether you are practicing social distancing like us or simply feeling understandably stressed, know that the Creepy Co. crew and the online community we have built over the years is here. Let’s stay connected and support each other!

Stay safe, and as always, Stay Creepy.
Suz & the Creepy Co. Team

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